Guest Experience Crew

We are looking for enthusiastic, friendly volunteers who have a couple of hours free on a cruise day to help out and make a positive impact to someone’s day.  You might want to indulge your passion for the maritime or travel industry or use your customer service skills and personality to truly make someone’s holiday extra special 

Volunteers welcome passengers at the quayside
A fun, enjoyable experience
A fun, enjoyable experience

As Guest Experience Crew you will be welcoming passengers to the Bristol Cruise Terminal, guiding them through the terminal and answering any questions they may have. You might help passengers to fill in a health questionnaire or show them where they can find a cup of freshly brewed tea.  You might also tell ship’s crew how they can get to local shops to stock up before they sail.  

Some cruise ships bring passengers to Bristol for one day excursions.  For these  “transit calls” you could be telling overseas visitors about the superb tourist destinations they could visit during their day here.  Whatever you are doing we will give you all the support and training you need.

What you will get out of it:

  • ​a chance to use your existing skills and to learn new ones

  • an opportunity to make new friends

  • boost your confidence

  • a challenge

  • a fun, enjoyable experience

  • training and experience to add to your CV

  • full support and guidance

  • free light refreshments

  • free uniform

People volunteer from all sorts of backgrounds and everybody’s skills and talents are useful; no prior skills or experience are needed as full training is provided for the role. There is no such thing as a ‘typical volunteer’ so apply today! 

How to apply

To register your interest in volunteering at the Bristol Cruise Terminal please complete the registration form and send it to [email protected]

If you need more information about the volunteering opportunity, would like to talk about the registration form, or if you need the information in a different format, please contact a member of our volunteer recruitment team.

Details can be found at the bottom of the registration form. 

Shortly after receiving your completed registration form, a member of our team will be in touch to arrange a time to meet with you to have an informal chat about volunteering. 

The Bristol Port Company offer a range of volunteering roles. To find out more please contact:

The Bristol Port Company
St. Andrew’s House
St. Andrew’s Road
BS11 9DQ

Or call: 0117 982 0000

Or via email: [email protected]